Support

Contact us

Have a question, found a problem, or need help with your subscription? Email us and we'll get back to you as soon as we can (usually within 1–2 business days).

Email BaaNaaNaa Support

Or write to us directly at baanaanaa.app@gmail.com.

Frequently asked questions

How do I cancel or manage my subscription?

BaaNaaNaa Premium is billed through your app store account. On iPhone or iPad, open Settings → your name → Subscriptions. On Android, open the Play Store → profile → Payments & subscriptions. Cancelling stops the next renewal; you keep access until the end of the current period.

How do I restore my purchase on a new device?

Open the app, tap the premium button, and choose “Restore Purchases” while signed in to the same app store account you subscribed with.

Why does the app ask a grown-up question?

BaaNaaNaa is made for kids. Before anything that leaves the app or involves a purchase, we show a quick math check so a parent or guardian stays in control.

The sound isn't playing — what can I do?

Check that your device isn't in silent mode and the volume is up. If that doesn't help, close and reopen the app. Still stuck? Email us — we'd love to fix it.